The terms governing your use of Softknack's products — SK Voice, SK Chat, SK CRM and the wider suite. This covers softknack.com and every Softknack product.
Softknack Technologies Pvt Ltd ("Softknack", "we", "us"), a company registered in Chennai, India, operates softknack.com and the Softknack product suite — including SK Voice (an AI voice calling agent), SK Chat, SK CRM, and related modules. By creating an account or using any Softknack product, you ("you", "customer") agree to these Terms. If you're accepting on behalf of a business, you confirm you have authority to bind that business.
You're responsible for the accuracy of your account information and for activity under your account, including actions by your team members. Keep your credentials secure and tell us promptly if you suspect unauthorised access.
Softknack provides business software — voice, chat, CRM, calendar, catalog and related modules — that you configure to run your own operations. You choose which features to turn on, which integrations to connect (for example, Facebook/Instagram Lead Ads), and how your customers' data flows through the product. We act as your processor for the personal data your customers submit through features you enable; you remain the controller of that data, as set out in our Privacy Policy.
SK Voice places and receives phone calls on your behalf — including automated outbound calls to leads and customers you provide (for example, a person who submitted a Facebook/Instagram lead-ad form) and inbound calls answered by an AI voice agent. You are responsible for having a lawful basis to call each number — including consent obtained through the lead source (such as a Meta lead-ad form) — and for complying with applicable telecom and consumer-protection law (including India's TRAI regulations on commercial communication) in the territories you operate in.
Where SK Voice records or transcribes a call, that recording/transcript is handled as described in our Privacy Policy. You must ensure any required call-recording disclosure to the person you're calling is made, where local law requires it.
We may apply reasonable rate limits, frequency caps, or pause outbound calling for an account we believe is being used to spam, harass, or call numbers without a valid basis.
Data you or your customers put into Softknack (leads, contacts, call transcripts, messages, bookings) belongs to you. We use it only to provide the service you've configured — we do not sell it, and we do not use it to build advertising profiles. Full detail is in our Privacy Policy, including how Meta Lead Ads data is handled and how data deletion requests are processed.
Paid plans are billed as described at checkout or in your order form. Trials, where offered, run for the stated period and may convert to a paid plan or expire, per the terms shown at signup. Fees are non-refundable except where required by law or expressly stated otherwise.
Softknack and its licensors own the software, branding, and underlying technology. We grant you a limited, non-exclusive, non-transferable right to use the service for your business during your subscription. You retain ownership of your own data and content.
The service is provided "as is." We work to keep it reliable and accurate, but we don't guarantee uninterrupted availability or that an AI-generated call or response will always be error-free. To the extent permitted by law, Softknack's aggregate liability arising from your use of the service is limited to the fees you paid us in the 12 months preceding the claim, and we are not liable for indirect, incidental, or consequential damages.
These Terms apply for as long as you use the service. You may stop using it, or close your account, at any time. We may suspend or terminate access for a material breach of these Terms (including acceptable-use violations) or where required by law, and will where practical give notice first.
We may update these Terms as our products evolve. We'll change the "Last updated" date above and, for material changes, notify account holders. Continued use of the service after a change takes effect means you accept the updated Terms.
Questions about these Terms? Reach us: