Every chat in one inbox. An AI that books, and knows when to hand over.
Website chat, your WhatsApp Business number, SMS and email in one inbox. On Growth and Scale an AI agent answers from your own content, checks your calendar, raises tickets and hands the chat to a person the moment it should. Hosted in India.
Customers write everywhere. Nobody sees all of it.
Three apps, three people, one customer.
The reception phone has WhatsApp, the owner gets the emails, the website form goes to an inbox someone checks on Mondays.
The question at 11:40 pm gets an answer at 2:20 pm.
Most booking questions are simple. By the time a person sees them, the customer has booked somewhere that replied.
A bot that never knows when to stop.
Canned flows answer a complaint like a booking. The customer screenshots it, and that is the review you get.
SK Chat puts every channel in one inbox, with an AI that answers and a person a click away.
Arrive. Answer. Hand over. Resolve.
Every message lands in one inbox on the customer's own record. On Growth and Scale the AI answers what your content covers and passes the rest to a person, with the whole chat. On Starter, your team answers everything.
Website chat, your WhatsApp Business number, SMS and email, in one stream with media, voice notes and locations.
The AI answers only from what you give it, checks calendar slots, raises tickets and books call-backs in SK CRM.
Unknown questions, unhappy customers or a request for a person go to the right agent, and the AI stops.
Resolve the chat and a CSAT survey goes out. Response and resolution times land in analytics.
No borrowed logos. Rules you can test on the demo.
SK Chat 6.0 shipped in October 2026. These are how the product behaves, not promises; ask us to show any of them on the call.
Each business turns tools on or off. With none enabled, the AI can only answer from your content.
Once an agent owns a chat, AI replies pause for it. They do not come back on their own.
A kill switch stops every AI reply for the business at once; staff test numbers let you try changes safely.
Consent is logged per customer, retention is a setting, and an erasure request purges the customer's chats and files.
From the first hello to the five stars.
Website, WhatsApp, SMS and email on one screen.
Every conversation arrives in one live inbox: channels and filters on the left, the thread in the middle with typing and delivery as it happens, and the customer's record on the right. A visitor who starts anonymous on your website and later writes on WhatsApp or by email stays one customer with one history.
- Images, voice notes, documents, video and location pins, in and out
- Tags and filters by channel, status, priority or branch
- Statuses you can trust: AI handling, with a person, waiting, resolved
Answers what it knows. Books what it can. Hands over the rest.
Give the AI your services, prices and policies. It answers from those and nothing else, checks your calendar for open slots, raises a ticket for a fault and books a call-back in SK CRM. When a question is outside its content, a customer is unhappy, or someone asks for a person, it stops and passes the chat to an agent with everything said so far.
- Tools you switch on: calendar slots, create a ticket, create a CRM call-back
- A kill switch for every AI reply, and staff test numbers to try changes safely
- Included replies on Growth and Scale, then USD 0.02 a reply from the wallet
Pick a message. See what the AI does.
A salon with the calendar and ticket tools switched on. On the demo, these are your services, your prices and your tools.
The official API, without a Meta account to run.
Connect your WhatsApp Business number through the official cloud API. Every WhatsApp chat shows how long is left of the 24-hour customer-care window, so nobody sends a paid message by accident. Outside the window, send an approved template with quick-reply or call-to-action buttons. Template fees come from your Softknack wallet; there is no separate Meta bill to manage.
- Template manager, number verification and the window on every thread
- Marketing templates USD 0.035, utility and one-time codes USD 0.005, from the wallet
- A customer's message, and your replies inside 24 hours of it, cost nothing
Greet the visitor who is about to leave the pricing page.
One script tag puts the widget on your site in your colours, with your logo, greeting and opening hours. On Growth and Scale, triggers open it with a message of your own: when someone lands on a page you choose, stays a set time, scrolls far enough, or moves to leave.
- Widgets per plan: 1, 3 or 10 sites or brands
- Visitors can stay anonymous, or leave a phone or email you choose to ask for
- Visitor sessions signed; requests rate-limited
The next chat goes to the right person, not the loudest phone.
Every plan shares new chats round-robin across the team on duty. On Growth and Scale, route by skill, such as sales, bookings or billing, or to whoever has the fewest open chats, and set a cap per agent so nobody holds fifteen at once. People go to away after fifteen minutes idle and stop receiving chats until they are back.
- Active, away, busy and offline, shown to the whole team
- Transfer a chat to another agent with its notes
- Roles: super admin, admin and agent
Type a slash for the answer. One click for the ticket.
Saved replies come up with a slash: /prices, /parking, /refund. Internal notes sit on the thread in yellow, seen only by your team. When a chat turns into a real problem, escalate it to SK Tickets in one click; the transcript and the files go with it, so the customer never repeats themselves.
- Saved replies and internal notes on every plan
- 1-click escalation to SK Tickets, with transcript and attachments
- Files kept in SK Drive and scanned before they are shown
Know how fast you answer, and how it felt.
Resolving a chat sends the customer a short survey, and the stars land beside the conversation. Every plan gets the basics. Growth and Scale add the full picture: first response time, average resolution time, first-contact resolution, the busiest hours, and each agent's load and scores.
- CSAT survey on resolve, on every plan
- Response and resolution times, peak hours, per-agent performance on Growth
- Resolved history with notes, times and ratings
Support chat on your own domain, in your own colours.
On Scale, a full-page support chat runs at an address like support.yourbrand.com. Point a DNS record at us and the certificate is set up for you. Scale also lets each business write its own AI instructions and choose exactly which tools its AI may use.
- Your domain, verified by a DNS record; the certificate provisioned for you
- Custom AI instructions and a tool list per business
- Up to 15 seats, 5 WhatsApp numbers and 10 widgets
Built today for the businesses already on the suite.
In the USA, SK Chat is sold to SK Salon, SK Works and SK Fleet customers: web chat, WhatsApp, SMS and email, with the AI. Instagram DMs and a help center are coming soon.
With SK Salon: bookings and reschedules answered at any hour, on the guest's record.
With SK Works: quotes and site visits booked from a chat, updates on WhatsApp.
With SK Fleet: booking questions answered and handed to dispatch.
One organisation, a widget and a number per location, one team inbox.
Standalone support teams once a help center ships.
What is not built yet, said plainly.
Nothing on this list is sold as included today. We will tell you before any of it ships and before anything about it is priced.
Menus and guided flows you draw yourself, without the AI.
Replies in Arabic and an inbox that reads right to left.
Direct messages and story replies, through SK Social's connection.
Two more messaging channels alongside WhatsApp, SMS and email.
Orders and products from your store, inside the chat.
Articles your customers can read before they write.
Hosted in India. Customers' chats handled the way the law expects.
Your organisation's chats are kept apart from every other organisation's. Consent is logged per customer as granted, declined or pending. Retention is a setting, and an erasure request under US consumer privacy law purges the customer's chats and the files they sent. Staff sign in through the Softknack platform; website visitors get signed session tokens; requests are rate-limited.
- Consent log per customer, with the channel it was given on
- Retention window you set; older chats are removed on schedule
- Erasure that removes the customer's chats and files together
- AI kill switch that stops every AI reply at once
The conversation layer for the whole suite.
SK CRM keeps the customer's record. SK Tickets takes the escalations. SK Calendar gives the AI its open slots. SK Drive keeps the files. One login across all of them.
Chats inside SK Salon, SK Works and SK Fleet run on those products' own plans and wallets, not on an SK Chat plan.
One price per organisation. AI from Growth.
Starter is a human team inbox. Growth adds the AI agent, triggers and smarter routing. Scale adds the branded portal and per-business AI controls. Before sales tax; 15 days free to start.
A month each, per organisation. Annual is pay 10 months, use 12. WhatsApp templates and AI replies beyond the allowance come from a prepaid wallet.
Before the demo.
What does SK Chat cost?
Will the AI make things up?
Do we need our own Meta account for WhatsApp?
We already use SK CRM. Is this the same inbox?
Do you support SMS?
Where is our data stored?
Let's answer your customers in SK Chat.
Thirty minutes, no slides. Send us your service list, prices and the ten questions customers ask most. We load them before the call, then put the widget on a test page, answer a WhatsApp message with the AI, hand a complaint to a person and close it with a survey, with you.
- Your content loaded; the AI answers only from it
- A booking made with the calendar tool, live
- A complaint handed to a person in one step
- Your widget, your colours, a trigger on your pricing page
Book a 30-min live demo
Three fields, then pick a time. Eastern Time.
You're booked.
A product specialist will run the demo. We'll confirm on WhatsApp and send a calendar invite. One ask: send us your service list and the questions customers ask most, in any format, and we'll load them before the call.
Prefer to talk now? WhatsApp us +91 89258 78162 · Mon–Sat 9am–7pm IST